At MRPM Direct, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

🛍️ 1. Returns Eligibility

We accept returns within 14 days of delivery, provided that:

  • The item is unused, unworn, and in original packaging

  • The product has all original tags and labels attached

  • The product is not a non-returnable item (e.g., hygiene items, perishable goods, etc.)

To initiate a return, please email us at info@mrpmdirectltd.co.uk with your order number and reason for return.

🔄 2. Refunds

Once we receive and inspect your returned item, we will:

  • Notify you via email of the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method within 5-7 business days

Note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item or defective product).

🔁 3. Exchanges

We only replace items if they are defective, damaged, or sent incorrectly. If you need to exchange an item for the same product, email us at info@mrpmdirectltd.co.uk with your order details.

🚚 4. Return Shipping

Customers are responsible for return shipping costs, unless the item was received damaged or incorrect.

We recommend using a trackable shipping service to ensure we receive your returned item.

❗ 5. Non-Returnable Items

Certain types of goods are non-returnable, such as:

  • Perishable products (e.g. food)

  • Personal care items (e.g. toothbrushes, underwear)

  • Custom or personalized items

📩 6. Contact Us

For any return or refund queries, feel free to contact us at:

📧 Email: info@mrpmdirectltd.co.uk
🛒 Website: www.mrpmdirect.com